When I tell people I’m a professional organizer, they almost always ask, “is your house immaculate?”

In the early years of my career as a professional organizer, I dodged the question because I didn’t want others to think I wasn’t perfectly organized.

Over time I came to realize that there is no such thing.

When it comes to having a fulfilling, organized life, perfection will get in the way every time.   I don’t want to be model of perfection.   More importantly,  I don’t want my clients to expect that of themselves.

Having a home that you enjoy, where you can spend time relaxing, enjoying time with family and friends, pursuing your interests and taking care of the business of your life, is far more important than having a perfectly organized life. There is no such thing. Life is messy.

The question about how organized I am in real life prompted me to think about other truths  about my personal approach to organization.

So here are 13 confessions about me as professional organizer that may surprise you:

1. 1. My house is not organized perfectly. It’s tidy and I can generally, though not always, find what I’m looking for.  My home is not a Pinterest post or a cover of Architectural Digest.  My style is to organize for my real life, not a fantasy life that I could never achieve let alone maintain.
   2. I don’t have an opinion about what my clients keep, donate or toss. The only time I do care is when I see them make decisions that seem contrary to their goals.  In that case I will ask their permission to gently point it out.
   3. The papers I keep are contained in three places in my home. One is a small file box. Another is an old suitcase that belonged to my mother. The third is a single file drawer. My paper supplies are kept in a drawer and on a shelf.
   4. I rarely scan anything. The only exception when I need to scan or upload a document to share.

   5. If it’s not on my calendar, it doesn’t exist. I have no short term memory.

   6. I can’t fold a fitted sheet like Martha Stewart. (Believe me I’ve tried dozens of times).  However,  I can make it tidy in a linen closet.
   7. If it’s trash, I don’t feel bad about tossing it.  I do my best to donate or recycle it but the world is not set up yet for zero waste and that’s not my fault. I appreciate sites such as Stopwaste.org when I want to recycle something less typical.
   8. I don’t watch TV shows about organizing or hoarding.
   9. Not that there’s anything wrong with it, but I don’t decant into containers.  If you want everything in your kitchen, pantry or home to be labeled in pretty, matching ceramic containers, as organizers we are happy to do it.
   10. We don’t have a garage. The previous owners of our home took it down to put in another room. We use it as a TV and exercise area. It has a large storage cabinet we use for holiday supplies, camping, memorabilia, sporting goods and games. Behind it is where I store all my supplies for work. My car is parked in a driveway.
   11. I never liked the term “professional organizer.” Unfortunately they haven’t come up with anything better.
   12. My team organizes better than I do but I know what works and I am great at managing projects, people and getting things done.
   13. When I cook, my kitchen becomes a disaster. I am not an “organized cook.” I guess that’s because I’m focused on the food itself, not on the dish that didn’t get washed, the counter that didn’t get wiped or the container of cream that didn’t get put away. My husband is an incredibly organized cook.

Stuck at home. You’ve had your morning coffee, read the gloomy newspaper or scanned your social media apps. You have something pressing to do but avoid it and mindlessly start shuffling papers on your desk.

You wander around aimlessly, straightening pictures, moving a pile of books from one surface to another,  throwing out an obvious piece of trash. You know you’re barely making a dent but somehow it seems important in the moment.

You look around your home and feel the familiar pang of shame that comes from knowing your house is more than a “bit of a mess.” Books and knick-knacks piled two-deep on shelves. Your cabinets and drawers packed full with a lifetime of items that meant something to you once but now you can’t even remember where half of them came from.

Almost every surface covered with the residue of the week.

Don’t Go It Alone!

You look around at the 20 or 30 years of accumulated stuff. You wonder if you have the resources to hire a professional organizer who would somehow magically transform your home into a picture straight out of Real Simple Magazine. You know this is impossible now. Money is tight and you’ve just paid your property taxes or your son’s tuition or an unexpected medical bill from a procedure you had last year before something called Covid-19 stole your “normal” life.

Momentarily the thought disappears as your alarm reminds you it’s time for your weekly Zoom call.

During the meeting you happen to mention your desire to get decluttered and curiously ask if anyone else is feeling the same. All at once, hands shoot up in the air.  You let out a sigh of relief and recognition. You are not alone in this struggle and that’s when it hits you.  “Why not start a clutter support group?”

This is exactly what happened to C.J. Hayden, a business coach, trainer and author of six books including, the bestselling, Get Clients Now! A 28-Day Marketing Program for Professionals, Consultants, and Coaches.

The idea came to C.J. during a recent Zoom meeting she was conducting with her clients – mostly other self-employed people.  C.J. casually mentioned she’d like to be more organized and asked if anyone else was experiencing the same thing.

“Half the hands in the room shot up” C.J. told me recently by phone. She then posed the question to the group, “Maybe we should form a pod? That’s how it started. It was totally spontaneous.”

Within a few days C.J. had come up with a group structure — action oriented, not just a support group – a name, The Decluttering Divas and a schedule. They meet virtually once a week on Monday mornings and keep their computer’s microphones and cameras turned on so everyone else in the group can “get the visceral sounds of decluttering.”  C.J. gets the group going but it is strictly peer-support that keeps everyone on task.

Tame Your Inner Critic

Perhaps the biggest value of the group has been the way it helps silence everyone’s inner critic, including C.J’s.

“She tells me this is too big a job and I’ll never be able to complete it. But I keep telling her that as long as I break it down into manageable chunks, and have support, I really can.”

The group shares another bond – that of facing the many challenges of life as baby-boomers.  Several of the group’s members juggle their lives and their businesses, often with competing responsibilities for aging parents, adult children and the self-imposed pressure of changing attitudes towards the things they own. For some, decluttering runs into direct conflict with their parent’s depression-era views of save everything

In C.J.’s case, that meant, among other things, coming across a collection of old hair accessories and incredulously wondering why she had kept them. “The last time I had hair long enough to wear hair ornaments was probably in the mid-90s!”

Join A Worldwide Movement

It turns out Decluttering Divas is not alone. A search of other decluttering groups on the popular Meetup.com website found 71 groups consisting of nearly 18,000 members in 62 cities across 16 countries around the world.

While it’s unlikely the Covid-19 pandemic, with more and more people being sequestered at home, lead to the phenomena of worldwide clutter groups, as well as popular topics such as minimalism, online selling, tiny houses, and home editing, it’s probably one of it’s few silver linings.  Even C.J.s group has one participant from the United Kingdom.

The reasons people join a decluttering group are as varied as their stuff.  In “Decluttering Divas,” one member was dealing with the clutter left behind by her parents who lived with her for many years but who have since moved on to retirement communities or passed away.

Another is an artist who wanted more time for her art and hobbies and was getting too distracted by her clutter.

For C.J. herself it came down to being able to be more productive at work as a busy entrepreneur who travels extensively as well as to be able to relax at home.

Even her husband, without prompting, caught the decluttering bug.

“One day I came out of my meeting and found a bunch of cups and glasses on the counter. He decided it was time to clear out a kitchen cabinet.”  Together they got rid of most of them, offering them for free to neighbors through the popular site, Nextdoor.com

Applying what you already know to get organized

While not a professional organizer herself, C.J. had worked with a few in the past, and had read several books about organizing and several of her clients are professional organizers.  Along the way, she’s learned techniques and strategies for decluttering but it’s been her coaching and group facilitation experience that turned her casual question into a satisfying reality.

When the group first met, C.J. posed three “focusing questions” to ensure each member had a real action-oriented purpose for being there.

The focusing questions asked members to set and share a specific and attainable goal, explain why they had chosen that goal and set a deadline for completing the goal. Members who could not set a realistic deadline were asked to scale back their goals until they could.

To keep it “manageable,” there are a total of 8 people in the group though other peer-lead groups around the country, according to MeetUp.com show as many as 600 members.

During meetings, members of the group share their goals and even post before and after pics. Offline the group shares or exchanges resources such as where and how to get rid of things, especially useful during the current health restrictions when many charities are not accepting or limiting their donation services.

Members even share links to organizing products they see online such as containers and bins.

Perhaps the biggest benefit of the group has been the fact each member understands what it’s like to feel overwhelmed by clutter and want to help each other.

“Having this group has meant I have support, camaraderie, and benevolent peer pressure from being surrounded by others on the same path.”

Lis McKinley is a Certified Professional Organizer®, Move Management Specialist and Owner of LET’S MAKE ROOM, LLC based in Oakland, California.

Sometimes, with all good intentions, your to-do list will just be one more thing to add to your to-do list.

Today, with all good intentions, I had a plan to get mine done. Even a professional organizer who considers herself pretty good when it comes to managing her time can get thrown for a loop.

In between appointments, while out giving my dog a quick walk in our neighborhood, I heard a child yell out to me, “hey, is that your dog?” pointing to a small scruffy little dark-grey pooch across the street. My heart sunk. “No,” I said, “this is my dog.” pointing to my Chihuahua safely in my control, on her leash.

For a moment I could hear the voice in my head say, you could help this dog, assuage the look of concern on this child’s face or tell the kid sorry, it’s not my dog, and simply walk away.

“What’s your name,”I asked the little boy as we tried together to corral the scruffy little pooch close enough to us to see if he had a collar. He did not of course.  “Ricky,” he said wearing an oversized Oakland raiders shirt and a du-rag on his head.

Alas, I knew what I was going to do.

Together we started calling the non-emergency police lines on our cell phones as well as the local animal services. To our frustration we just got stuck in a voicemail loop, each location instructing us to call the other.  I reassured him that I would do what I could. He looked worried.

In the meantime, I was taking photos of doggie and getting them posted to Nextdoor, a neighborhood social networking site, while waiting (in vein as it turned out) for a live person to answer Oakland’s non-emergency police phone line. I knew I had appointment in an hour and a long list of other items I had to get done and was trying to figure out in a split second how I would get this dog to a shelter in time for my appointment.  I told Ricky I would take the dog around the corner to my house since it was obvious there was nothing more he could do and his grandmother, he said, couldn’t take the dog.

Fortunately, my husband, the child of parents who used to keep a statue of St. Francis of Assisi, the patron saint of animals, in their backyard,  was on his way home. When he drove up to our house, I persuaded him to take the little guy – the dog, not the kid –  to the local animal services shelter.

He handed me the chicken breasts he’d picked up at the store for dinner on his way home and I handed him the stray dog. Between us we struggled for a bit to get this sweet, albeit terrified dog into his car, coaxing him with treats.

After my husband drove off, I went back around the corner to tell little Ricky that the dog was okay and was safely at the local shelter. He seemed relieved but also unimpressed, as if this kind of thing happened to him all the time. He looked at me for a moment and I thought he was going to say thank you. Instead he asked,  “do you know if there’s a Chinese restaurant near here?”  The question took me by surprise. He had clearly moved on.

My husband arrived home. No microchip he told me. Well at least this sweet dog wasn’t running around the street anymore.

So much for getting to my to-do list.

How to keep your office organized when it’s is in your bedroom

You are finally in bed after a long day. You cover yourself with a blanket; feel the warm comfort of your pillow beneath your head and the soft, cool sheets against your tired body. You begin to relax into a night of slumber when you are suddenly startled by the pinging sounds of your computer sending notifications about tomorrow’s busy day. You get up and turn down the volume and get back in bed. That’s when you notice the pile of papers strewn across your desk, in varying heights and reminding you of a slew of unfinished tasks, unpaid bills and projects still yet to be started. You shut your light out, hoping in darkness you will forget the site of all that you have left undone. All of a sudden you see the blinking of all your devices in random rhythms, your router, your modem, your phone.  Your room lights up with a blue blinking glow. You cover your face with a pillow and somehow manage to fall into an exhausted sleep.

In general, I don’t think a bedroom is a great place for your office. Your bedroom should be a place of respite, relaxation and most of all sleep. Yet sometimes, there is no choice. Space is at a premium. You share a home or an apartment and there is no other available space to work.

This doesn’t mean you should lose sleep when your office is in your bedroom. Here are some ways you can minimize those distractions without sacrificing your personal productivity.

• Hide your desk. Space permitting, hide your desk behind a free-standing, decorative folding screen or room divider. You can buy them online or in most home decor stores. When it’s time to leave work, simply pull the screen around your desk.
• Shut out and shut down. Turn off or block digital noise and distractions. If you can’t hide your electronic equipment, things like your modem, router, or fax/printer behind or under your desk, place a small piece of dark blue painter’s tape over the lights that blink. Painter’s tape will not harm your equipment and can be easily removed or re-placed. This is especially recommended if you use a guest room for your office. You don’t want your guests losing sleep from all the pings and blinking lights.
• Re-purpose and reposition. If your room is configured for it, why not turn your desk into a combination bedside table-workspace. That way, you are no longer looking at the desk from your bed. You’ll need a lamp on your desk anyway, so why not make it your bedside lamp. You can also leave a little room nearest your bed for a book or notepad, a place to put your reading glasses, a small plant or decorative item, and a clock or device with an alarm.  In other words, all the things you would need nearby while you’re working.
• Clear the decks. Surfaces are notorious clutter catchers. No matter what size the surface, they have a way of getting covered with things. Just like you have a home, everything in your home should have a home. Take the time each day to survey what you have on your desk or work surface and decide 1) Can I toss it? 2) Does it need to live on my desk? 3) where else could it live in my home?  Then toss it, move it or take it back to where it lives. No more homeless items!
• Create vertical storage. Install simple bracket or wall-shelves above your desk area for less frequently used items, books, or reference materials. Use decorative boxes in like colors to contain surplus office supplies. Get these all off your desk and on to a shelf to free up space for working, creating and being more productive.
• Equalize your workspace. Before leaving your desk for bed, take 60 seconds to put loose items in drawers, loose papers in a stack or contain them in a shallow box (e.g. an “in-box”). Review your calendar and most important to-dos for the next day. Then shut off your computer (or put it in “sleep mode”) along with all other unnecessary electronics. You’ll save money on your electric bill and may even get a few more Zs tonight.

The other day I decided to organize my one and only recipe binder. Most recipes I look up online. A few I take from cherished cookbooks and an old 3-ring, 1-inch recipe binder I’ve had for years.  I found myself wanting to organize the binder recently after it took me a little too long find a recipe I needed.

When I started the process of organizing the binder- emptying the contents, sorting each recipe by category, disposing of the ones I knew I would never make again, then putting them back in order – I thought to myself, “I really don’t feel like doing this right now.”

Being organized is all about developing an organizing habit.  It requires a thought, a motivation, an acton and a result.

Developing an organizing habit comes from a desire to continually survey your environment and be willing to improve your surroundings so you can function on a day to day basis with more ease.

It takes a willingness to regularly decide whether or not this thing or that still serves you or adds value to your life. Once decided, it then should be followed up with action – a choice to retain and store it logically and aesthetically, or to let it go to to find a new life somewhere else or to dispose of it safely and conscientiously.  It’s not easy. Even sometimes for an organizer.

I had no strong motivation, nothing forcing me to undertake this little project. I also realized if I wanted to find a recipe in the binder, I still could, if I was willing to tolerate the inconvenience of looking for it (I was).  There were other more pressing priorities in my life.  I’d just returned from a trip to New York and was still adjusting to the time change and catching up on my to-do list.

Now back home, I realized, “I’m tired.” I thought it would be nice to get this done, but it wasn’t really necessary right now. I can live with it the way it is. Further, I just didn’t have the bandwidth to make decisions or take on any actions. This, I thought, is just how my clients  feel.

It’s nice to be organized but let’s face it, it’s not always easy to get organized. When do you really have to get organized? It differs for everyone but in general here are some reasons you don’t have to get organized:

• If what you want to organize is good enough and still usable (like my recipe binder)
• If you (and your family or housemates) can still find what you need when you need it without too much effort
• If you are okay with your home looking “lived in” and doesn’t have to look like it’s staged for sale
• If you are not regularly losing things, paying bills late, incurring late fees, or paying for things you already own and can’t find
• If you and your family are not fighting over the clutter in your home
• If you are not feeling stressed every time you open your closet
• If you are enjoying your life to the fullest

Here’s when you probably should think about getting organized:

• When you are selling your home or moving
• When you are planning a remodel
• When you or a member of your family has to downsize for their own safety
• When you feel the stress of your paper or physical clutter impacting your wellbeing or mood more days than not
• When you and your family are arguing over the clutter in your home
• When you realize you feel ashamed or embarrassed to have people into your home when you otherwise would
• When you’ve used up your storage space or can’t use your storage the way it was intended (e.g., parking your car in the garage)
• When you find yourself renting storage units for more than a year (this is a very costly way to defer organizing)

I frequently meet people who when they find out I’m a professional organizer will say, “oh, I need you!” but in fact they really don’t because they’ve learned to live with and tolerate their cluttered closets and messy garages. They put up with the fights with their kids or their spouses. Or they just don’t feel like doing it even when someone can do it for them because it’s one more thing on their to-do list.

Most people realize the time to get help is when the disorder exceeds their ability to tolerate the consequence. It’s when it costs them more in money or peace of mind to do nothing. Sadly, this is also when they are least equipped to take on the task.  Like me in that moment with recipe binder, they are  just too tired and there’s too much else they have to get done first.

Think you want to organize your office? What’s it costing you not to? What can’t you do now? How would it help you if you could find what you need when you needed it?

Want to organize your kitchen, living room or closets? What’s it costing you not to?  Are you unable to prepare a meal?  Are you fighting with your spouse because there’s no place to sit and play with your kids in your living room?

Are you feeling sick to your stomach every time you open a closet, cabinet or cupboard because the mess is unbearable?

Are you moving and waking up nights thinking about how the heck you’re going to get all the stuff from your 2,500 square-foot home into a 1,200 square-foot condo with no garage!?

I often say to my clients, don’t let the small stuff get in the way of the big stuff. What I mean by this is consider the cost of not taking action.

If it’s small, like my deciding not to organize my recipe binder right now, there is relatively little consequence. But if you defer taking action or decide you can do it all yourself, consider the cost to your health, your marriage, even your dreams and goals. For those large painful organizing projects that are impeding your life or causing you great stress, it’s not whether you can afford to do it, it’s whether you can afford not to.

I’m going to tell you a short story about a lobster to illustrate what happens to us when we experience change and more importantly when we are called to take action when we want to change something about ourselves or our homes. 

As a lobster ages and grows, it needs to shed it’s shell. It does this by finding the safest place it can in the rough surf of the ocean and far away from other predators. As it matures, its shell starts to constrict around it’s body. If it didn’t shed its shell, it would suffocate and die. This means that until its new shell hardens, the lobster will be completely vulnerable to the elements. It has an instinctual need to risk its life in order to grow and thrive.

For many of us “change,” even when it’s for the good, such as when we decide to get organized,  makes us feel like that lobster.  We know we need to move forward but sometimes the thought scares us as much as being thrown into a violent ocean current.  Not changing can also mean suffocating in our own shells.  It’s no wonder facing change and taking action can be so overwhelming.

Change, though not a linear process, is like the lifespan of the lobster. It involves a process of feeling uncomfortable enough to make a change that will bring us to know ourselves better.  It involves several phases which I’ve narrowed down to six.

The Six Phases of Change
1)    Passive discontent
2)    Naming the problem
3)    Getting help
4)    Readiness
5)    Doing
6)    Results

Phase 1:  “Passive Discontent”

This is the phase marked by general feelings of dissatisfaction with the status quo. It’s a kind of restlessness combined with a  heightened level of awareness. It may come about after you’ve read a book, seen a TV show or heard someone talk about something that makes you uncomfortable, angry, sad, frustrated or overwhelmed.  Those close to you may have even hinted to you that something was wrong. You’ve been feeling “not yourself” but you’re not ready to take action yet.

The sad part is some people stay at this phase forever. This happens when the pain of changing exceeds the pain of the status quo.
Such is the case for some people with severe and chronic disorganization or  Chronic Hoarding Disorder  This happens when people pose a risk to their own (or other’s) health and safety by retaining extreme levels of indoor and outdoor clutter.

Unfortunately, the anxiety they feel when they consider letting go of possessions, no matter what condition, can exceed the pain of living in spaces that are completely unusable. Thus they remain stuck in a kind of limbo until forced to make a change against their own will.  Most people who feel disorganized are not “Hoarders.”  Instead we all fall somewhere along a spectrum from minimalist to severe acquirer. Most people are somewhere in the middle.

Phase 2: “Naming the problem”

When you ask yourself the question, What needs changing or what needs organizing? You are at this phase. This is where the soul-searching begins. You start thinking about resources for answers but you’re still apprehensive about verbalizing your thoughts or asking for help.  Early attempts to express your dissatisfaction may result in your retreating to your shell especially if you are feeling unsure of yourself or if you are concerned about the judgment of others.

Phase 3: “Getting Help”

At this point you may be ready to look for some information or answers to help you better understand your feelings. These are actions that would include talking to friends and family as well as gathering information through research, online searches or consulting with professionals.  You may start reading or attending talks or asking for advice.  You’re dipping your toes in the water but you’re not yet ready to dive in. You’ve started to realize you can’t make the change you want by yourself and you may even start to feel some hope as you move to the next phase of being ready to take some action.

Phase 4: “Readiness”

You are now committed to using the physical, emotional or financial resources you have to start making some changes.  You’ve hired a professional, received some good advice, or resolved to take action yourself. You may be feeling both relieved and impatient as you realize you want to make change happen sooner rather than later.

Phase 5: “Doing”

During the “Doing” phase, you experience the ups and downs of progress. Slip-ups may occur and you may feel discouraged. Motivation is replaced by the need for habits and contingency plans. Your ability to achieve your desired change is dependent upon your ability to withstand the disappointments, backsliding and obstacles. This is where planning is so critical to the process of change. If you don’t have a plan of action, you may get to this part of your journey and want to give up. Having a plan is something you should have in place by this phase. This is where hiring a professional organizer is worthwhile because he or she will have the expertise to help you plan for all contingencies, anticipating problems and suggesting alternatives.

Phase 6: “Results ”

Circumstances change from inside and out. Making small changes can have a big impact on your life. As a result of the changes you make and the actions you take, major events may occur. You can experience these as both “good” and “bad”. You’ll gain greater clarity around goals and desires and your energy increases but you may also see the unexpected consequence of the actions you’ve taken.  People around you may behave differently towards you. Some may try to sabotage you. If you need to, seek some outside advice from friends or professionals who have tread the same path or who can advise you about how to manage unsupportive people. When you get to where you want to be, you can reflect on how far you’ve come.

My client, Barbara (not her real name) is kind, generous and very, very busy.

Her calendar is packed full of appointments, events and meetings. Her cell phone rings, buzzes and beeps almost constantly with notifications that go unanswered. Her unopened emails go on for pages. Her enormous home is tidy, beautifully decorated and as warm as she is but every inch of her storage – closets, cabinets, cupboards, drawers –  are packed full. There isn’t an inch to spare.

Barbara is like the juggler who can keep ten plates spinning simultaneously at the top of ten poles without dropping them because each of them are equally important.

But when you treat everything in your life as equally important, spinning those 10 plates for days, weeks, months or even years (not just minutes) because you believe or behave as if everything is equally important, eventually one of two things happen. One or more of the plates break or you do.

It can be a quick break or a slow one but even the juggler knows when it’s time to stop.

When Barbara said to me recently that she’d turned down a number of invitations because she realized they weren’t worth her time, I felt a sense of relief for her because she was discovering that saying no meant she was finally saying yes… to herself. I also knew she had finally started to see the cost of making everything in her life equally important.

For every task, project, meeting, coffee date, or invitation you receive, before you do it, take it on or schedule it, before you say yes, ask yourself these 3 questions: 

1) Is it important to me?

Is this your priority or someone else’s?  Say yes to you before you say yes to someone else. If  you are the kind of person that likes to be helping others but find yourself doing so at your own expense, it’s okay to say, “thank you for thinking of me but I just don’t have the time right now.”

2) If I don’t do this will it cost me?

What would happen if you didn’t do it? If you’re not sure whether to take something on, imagine not doing it. You don’t want to end up spending a little effort on lot of things instead of a lot of effort on what’s truly important.

3) Is it worth my time?

Only you can answer this question. If it saves you from stress and doesn’t cost you something to say no, then say no. You’ll only be saying yes to what’s really worth your time.

The bottom line is don’t hold on to stuff, projects, even old beliefs about yourself when they are no longer useful to you. Be willing to be brave. Be willing to make hard choices for the bigger rewards. Make room in your life for what matters most!