A Guide to a Clutter-Free and Stress-Free Life

As our parents age, managing their household and daily activities can become increasingly challenging. A well-organized, clutter-free home not only enhances safety but reduces stress and also improves their overall quality of life. Whether they are downsizing, moving to assisted living, or simply trying to maintain their independence, helping them stay organized can make all the difference. Here are some essential organizing tips to assist aging parents in creating a clutter-free and stress-free environment.

1. Declutter with Compassion
One of the first steps in organizing is decluttering. However, it’s important to approach this process with empathy. Sentimental items may hold deep emotional value, so instead of insisting on immediate removal, encourage a gradual approach. Help them decide what to keep, donate, or discard by asking, “Does this item serve a purpose or bring joy?” Consider taking photos of sentimental belongings before letting them go.

2. Create Easy-to-Access Storage Solutions
Seniors should have easy access to their daily essentials without excessive bending, reaching, or searching. Store frequently used items at waist height and avoid placing important items in hard-to-reach areas. Use clear storage bins with labels for medications, financial documents, and household necessities. Drawer organizers, lazy Susans, and stackable containers can also be great tools for maintaining order.

3. Simplify Their Wardrobe
A cluttered closet can make getting dressed overwhelming. Assist your parents in curating a simple, functional wardrobe with comfortable and seasonally appropriate clothing. Store off-season items separately and consider using closet organizers to make outfit selection easier. If mobility is an issue, install easy-to-use hangers or lower closet rods.

4. Make the Home Safe and Senior-Friendly
Safety is a priority when organizing for aging parents. Reduce fall risks by securing loose rugs, keeping walkways clear, and installing grab bars in the bathroom. Ensure proper lighting, especially in hallways, staircases, and entryways. Label medications clearly and use a pill organizer to prevent confusion. Simple adjustments can create a more secure living space and enhance their independence.

5. Streamline Paperwork and Finances
Managing bills, medical records, and legal documents can be overwhelming. Help your parents set up a filing system for important paperwork. Use labeled folders or digital scanning apps to organize medical history, insurance policies, and financial statements. Automating bill payments can also reduce stress and prevent missed due dates.

6. Utilize Technology for Organization
Embracing technology can greatly assist in organization. Introduce them to reminder apps for medications and appointments. Smart home devices, such as voice-activated assistants, can help with setting reminders and controlling household functions. Teach them how to use online shopping and delivery services for groceries and medications to simplify errands.

7. Create a Maintenance Routine
Consistency is key to maintaining an organized home. Establish a simple cleaning and organization routine that they can follow. Enlist the help of family members or caregivers for regular check-ins and assistance with household tasks. Having a schedule for decluttering, grocery shopping, and medication refills can prevent things from becoming overwhelming.

Final Thoughts
Helping aging parents stay organized is a meaningful way to support their independence and well-being. By decluttering with empathy, creating accessible storage solutions, and implementing safety measures, you can help them maintain a stress-free and comfortable living space. Small changes can have a significant impact on their quality of life, making daily tasks easier and giving you peace of mind knowing they are in a well-organized environment.

If you’ve ever tried to declutter you know the process is often harder than just tossing items into the trash or donation bag. This is because our stuff can trigger different parts of our brains to act in certain ways depending upon how we typically look at our possessions.

You may for example want to tackle your garage when suddenly you are flooded with memories from that box of items containing your old school memorabilia.  Or you may get stuck culling things down in your clothes closet when you come across that gown you spent a lot for 8 years ago for a one-time event.

Sometimes, we see the potential in some object and think, I can use this “someday” but of course we don’t and it goes back into the pile of undecided stuff.

When we don’t know what questions to ask ourselves to help us make decisions, it becomes like moving the dust around the floor with a broom and calling it cleaning.

Today, I’m sharing a simple way to understand the four most common reasons we keep stuff and what to do about it when it’s time to declutter.  For each item, I include the common belief we have, how it shows in our behavior, examples of how it shows up and  recommended solutions. See if any of them sound like you. Chances are once you know what question to ask yourself, it will be easier to decide whether it makes sense to keep it or let it go.

Sentimental

Belief: Possessions and mementos are connected to memories. If I let it go, I will forget the person, event or memory.

Behavior: Things are kept not so much for their usefulness but for what memory or connection they evoke even if the thing has no value.

Examples: Ticket stubs, cheap souvenirs, tourist maps; useless, damaged or generic items that were previously owned by a family member or close loved one.

Solution: Learn to separate things from memories and experiences.  Take a photo if necessary. Curate your collection – only keep the things that you enjoy the most.

Ask yourself, “Does keeping this truly honor the memory of this person?” or,

“If it disappeared or were lost, would I really miss it?”

Useful

Belief: Everything is usable. Everything can be repurposed. Get rid of nothing.  There’s a “logical” reason for keeping it. Nothing should go in the trash. It’s okay if my home becomes a landfill.

Behavior: Things are kept ignoring how cluttered the space is or how negatively the accumulation has impacted your life and well-being.  You become “clutter-blind.” Everything is evaluated separately but not cumulatively.

Examples: Cardboard toilet paper rolls, dirty plastic cups, stained, torn or soiled clothing, broken or badly chipped dishes.

Solution: Just because something may be “useful” does not mean it has to be kept.

Ask yourself, “If I saw this at a thrift shop or in a store would I pay at least $1 to buy it again?” or “Have I used it in the past year and is it likely I will use it again?”

Perceived value vs. actual value

Belief: I spent money on it so I should keep it.

Behavior: Unable to let go of anything with perceived value even if facts point to the contrary. Holds onto things to quell fears of scarcity or not having enough. May be learned behavior from family of origin.

Examples: Clothing for which a lot was paid more than 5 years ago even though you’ll never wear it again. Old furniture that can’t be sold or re-sold given current market demands or interest.

Solution: Determine it’s real, market value. Learn to come to terms with fears about money and scarcity. Explore and challenge beliefs formed in early childhood that may no longer apply.  Accept the changing tastes of buyers.  Donate or gift to others through groups such as local Buy Nothing Group or online community. Leave on curb if possible.

Ask yourself, “What’s the easiest way I can find a new “home” for this without spending a lot of time?”

Creative Potential

Belief: Everything can be re-purposed. Sees the potential use in objects most would consider of little or no value. Or sees the “artistic” or “creative” potential in things.

Behavior: Positive: Tend to be very creative, energetic, innovative and deeply committed to art or hobbies. Negative: Often possess too much “stuff” that has never been used and no longer reflects the owner’s current ideas. Often has trouble managing time and priorities. Chronically late or unable to finish projects.  Feels guilty for not meeting goals.

Examples: Old furniture (or any object) that needs refinishing or repair to be useable. Small fabric scraps. Art and craft supplies for hobbies you no longer do.

Solution: Wait until you have the project in mind then find only what you need. Take advantage of Established limits and boundaries. Donate items to non-profits in your area that accept teacher or educational supplies. If you are in the San Francisco Bay Area, you can donate to the East Bay Depot for Creative Reuse in Oakland or SCRAP in San Francisco. Donate good quality fine art supplies to 333Arts in Walnut Creek. Just be sure to check ou their donation hours first and what they will/won’t accept. Doing so will save you time and fuel.

Ask yourself, “Is this project a priority for me right now?” Or, do I have suitable storage and workspace for this?

Feeling overwhelmed by your decluttering project? Schedule a free, no obligation, discovery call with me and I promise, you’ll come away with actionable ideas you can use right away.

photo by Lis Golden McKinley

Did you know January is Get Organized & Be Productive (GO) Month? There’s no better time to consult an organizing or productivity professional.

Clutter and disorganization can drain your energy and contribute to unwarranted stress, frustration, and anxiety. Ready to start the new year off right by getting organized and increasing productivity?

Here are six of my favorite tips for getting organized and feel more productive at home or at work.

Decide what needs organizing the most and how it will benefit you.

Getting organized is not a one time event. It’s an ongoing habit. Just like you don’t brush your teeth once, or drive your car once, you have to have reason to do it or understand the consequence if you don’t. If you have diabetes and you keep eating sugary and processed foods and don’t exercise that’s entirely your choice but you – and perhaps your family – will probably experience the consequences sooner rather than later.

Write down three positive reasons for getting your home, office or a specific area organized

Here a few examples:

• • I will enjoy coming home at the end of a busy day and feel less stressed.
  • I’m able to file my taxes on time and get a refund sooner.
  • Getting dressed will be easy so I can start my day more calmly.
  • Cooking for myself or my family will feel fun again and I will be able to make healthier choices.

Start with a small area that impacts your everyday life

Know that how you organize one thing is how you organize everything.  My method for organizing physical clutter is the same whether I’m organizing a single drawer or an entire home.  If you are not sure where to start, the best place is always with things on the floor, especially if they are blocking  your access to other important areas such as your bed, your kitchen sink or a doorway exit.

Identify what you love, use or would miss the most.

Decision-making is the most powerful tool you have. Sometimes I imagine leaving my home and what I would absolutely want to take with me if I only had to fit everything in my car.   Have you ever known anyone who lost their home in a flood or fire?  Talk to them about what they miss the most.  What would help you function most easily on a day to day basis if you had to?  In addition to an emergency kit write a list of items you would have to grab if you had only a few minutes and keep that list on your phone or someplace you could easily see it so you won’t have to remember.

Understand why you keep things

Hint: Not everyone is the same. Some people keep things for sentimental reasons, that is the item is strongly associated with a person or memory. Others keep things for their usefulness or potential. This is especially true for creative people or people who have lived through periods of austerity or not-having enough. There are also people who keep things for their perceived value. This is because they once spent a lot of money on an item and in their minds giving it away means throwing that money away even if it no longer has real market value.

Get help when you are overwhelmed or have no idea where to start.

If you can’t physically declutter or get organized because of a physical or brain-based challenge or you simply don’t have the time or wherewithal, consider hiring a professional organizer or professional move manager who is trained to partner with you to help you get organized at home, at work or help you to move.

As a member of the National Association of Productivity & Organizing Professionals (NAPO), and the National Association of Senior and Speciality Move Managers (NASMM),  I work to improve my clients’ lives by helping them create environments that support productivity, general health, and well-being. Working with us is no different than choosing an accountant, personal trainer, doctor, or other service provider!

Are you planning to move? You’ll want to read this because not all mover’s estimates are created equal. It is common to get a wide spread of estimates.  This is why, as a professional move manager,  I always recommend getting a minimum of two estimates, if you are moving locally (under 50 miles), and at least three if you are moving long distance, otherwise called an Interstate Move.

Local movers charge by the hour.  They also add on the cost of materials such as boxes and other surcharges such as fuel and tolls. Their estimates tend to be simpler to read.

Interstate movers charge by weight. Materials such as boxes and labor are calculated together based on the estimated weight of your household items.  Never assume a quote by phone is accurate. Whenever possible get a virtual or in-person representative to do a written estimate.

Here’s what you need to look for to compare moving costs. I always recommend you use the professional services of licensed moving and storage companies.

There are local agents for most interstate moving and storage companies in every state or city. If you are in the San Francisco Bay Area and want to see my preferred list, click here. If you call a van line’s 800 number they will likely connect you with a local agent in your zip code.

Though I’m not covering self-moving options here, if you are planning to pack and move yourself, or plan to use a freight forwarding service, or portable storage unit, sometimes called a POD,  you will need a different type of estimate.

For self-moving, you may need to hire a separate company to pack and load your items on both the origin and destination ends of your move.  You will also need to make sure the portable storage unit company can deliver to your address. Not all trucks can make it to rural or mountain road areas. Check first to make sure they can pick up and deliver to you!

How to read an Interstate Moving Estimate

1. Confirm your name and address. Review the information for both where you are moving from and where you are moving to is correct. You don’t want your household items to go to Smith Avenue when you live on Smith Street!
2. Check and confirm the dates for packing and moving are correct. A typical 3-bedroom, 2 bath home will take a day or less to pack and another day or less to wrap furniture and load.  Ideally these should be consecutive days.
3. Find the column that refers to the estimated weight of your household items.  Most of the other associated costs will be determined by this weight estimate.  If one moving company estimates a much higher or lower weight, (more than a 1,000 lb difference) you should ask your move estimator to explain. Most movers will estimate conservatively – that is a little higher than what they expect the actual weight will be.
4. Review the estimated delivery range or window.  Typically Interstate movers can guarantee they will get your items to you in three weeks or less. Some may be able to get it there sooner. Ask your van line driver to give you an estimated arrival date when they come to load your items. Also, be sure to exchange phone numbers with your driver in case of delays.
5. Whenever possible opt for packing services.  Check the estimate for how much your mover is charging for packing services.  You can also opt for “unpacking” services but this means the items will only be removed from boxes and placed on available surfaces such as counters, shelves, closets. They won’t be organized for your preferences. For that, you will need to seek the services of a professional home organizing company or move management company that offers home set-up or unpacking service to you locally, such as my company in the San Francisco/Bay Area.
6. Decide what type of valuation you want. By law movers have to provide a minimum of .60 per lb but I always recommend my clients opt for Full Value Protection which promises repair or replacement of any items damaged or lost in the course of the move based on a particular coverage and deductible amount.  IMPORTANT: Don’t assume this applies to items you pack, otherwise known as “packed by owner” or PBO.  I recommend fragile items be packed by your movers to be sure they are covered.  Movers are not liable for damaged items packed by you or someone else. The only exception to this is if your homeowners insurance covers the cost of moving.
7. Look for “accessorial charges” which generally means the cost of bringing in a smaller shuttle truck to transport your household items to and from your old and new homes.  Movers can search your location for photos to determine if a shuttle will be needed to get your items to your front door or unloading area.
8. Read the notes for extra charges! This is where you will find charges that may or may not be included in the overall estimate. For example, if you require a third party to build a crate for high value items such as art work. heavy mirrors or sculptures. There may also be extra charges for removal of items secured to the walls or ceiling such as artwork, TV mounts or appliances.
9. Get the sales representative’s name, company and contact information. Contact them immediately if you have questions about your estimate. If something needs to be corrected or you plan to do any significant decluttering or downsizing prior to your move that could affect the weight, let them know, as this could lower the overall cost of your move.
10. Read the total estimated charges and all the line items associated with those charges. Note if the total includes all or any of the following: Packing/Unpacking charges; Transportation Services, and the Accessorial Charges, mentioned earlier.
11. Confirm with your move representative whether you are receiving a “binding,” “non-binding” or “assured price estimate.” Binding estimates can not go up but they can not go down either. You agree to pay what the estimate states. The only exception is if you change your load or unload dates which could negatively impact your final cost. A non-binding estimate will give you an idea of what it may cost you to move but it is not a guarantee of total charges. Never sign off on a non-binding estimate.  Assured pricing means your estimate could come down if the actual weight or tariff – measured by the driver at a truck scale – is lower than the estimate.  If this happens, you would be charged the lower of the two.

Don’t forget to ask if your moving company offers any special discounts.

• Military/first responders/Teachers
• Triple AAA members
• Members of affiliated professional associations such as NASMM or NAPO
• Senior discounts
• Free storage
• Off-season discounts

Good luck with your move! If you are in the San Francisco/Bay Area, schedule a FREE, no-obligation phone consultation with me, here.

Photo by Erica Islas

It’s a new year. A fresh start.  “This is the year I will finally get organized!” You promised yourself you’d do it last year (and the year before).

Alas, it all feels too overwhelming. You don’t know where to start. You don’t have a plan in place. Deep down you know you can’t do it alone.

As a veteran professional organizer, move manager, personal coach and owner of LET’S MAKE ROOM, I know what keeps my clients  “stuck” in their clutter.

5 Tips To Finding Your Real Goal

TIP#1 – Stop setting “get organized” as your goal

That’s like saying, I want to exercise more. Really? What is it that you want from exercise?

To feel better, be more active, get your blood sugar under control? Or perhaps its train for a fitness event like a marathon?

Exercise, like organizing, is part of the process that gets you to your goals but it isn’t the goal itself.

TIP#2 – Set a goal that answers the question, “If everything is organized just the way I want, what would I be able to do that I can’t do now?

Imagine yourself sitting in the area you want organized. It could be your bedroom, your closet, your dining room, your office, or even your garage. What is it that you’d be able to do there that you can’t do now?

Sleep better? Get dressed quickly? Find what you need? Sit, eat, and perhaps even entertain at your dining room table? Pay your taxes on time? Easily pack for your family camping trip and know where to return everything when you return?

In other words, what does “get organized” get you? Make that your goal!

TIP#3 – Think about how you’ll  feel when you accomplish what you really want.  

You will feel more relaxed, less stressed, and energized. You will have more fun, enjoy your life, fight less with your spouse or kids, and spend more quality time with them or alone.

Imagine feeling calm when your home is tidy.  A tidy home not only creates the physical space to help you find what you need.  It also creates the room in your brain to think more clearly and be more mindful.

TIP#4 – Combine your answers to TIP #3 and TIP #4 into a new goal. Here are some examples:

• I want better quality sleep so I can feel more relaxed and less stressed.
• Find my clothes quickly and easily so I can feel less rushed in the morning
• Invite friends over to dinner so I can try out a new recipe, have fun with people I care about feel less isolated.
• Go on a camping trip with my family or friends and know I have everything I need ahead of time.
• Feel good giving away the things in my life that no longer serve me and make room for the things I truly love.

Notice, the word organize does not appear in either of these goals. It may be part of the process to get what you want. Or it may not.

Start with the real goal.  Then determine if organizing is part of the process. Is getting decluttered what’s needed? If so, how are you going to do it?

TIP#5 – Understand your talents and challenges and get help if you need it.

Not everyone has the brain neurons, skills, or training needed to organize their lives.

If you’ve tried getting organized year after year, there’s a good reason why you’re not succeeding. And it’s not because you’re lazy, stupid, or crazy!

When it’s time for help

Chronically disorganized people have underlying physical or emotional conditions. These can interfere with the ability to obtain or practice organizing skills.

Consider getting help. Too overwhelmed to do it yourself? Hire a Professional Organizer. Join a support group or a peer group facilitated by a professional organizer. My colleague Sherri Curley from The Practical Sort offers small virtual groups. Check her out!

If clutter is creating emotional stress or a safety hazard for you or a family member, consider professional help from a therapist or mental health agency offering services for those with hoarding disorders.

Consider hiring an organizing coach who specializes in working with those with ADHD.

Chronic disorganization has many causes. Examples include ADHD, unresolved grief, childhood trauma, depression, and anxiety. Growing up with others who were either exceedingly sloppy or tidy can also contribute to chronic disorganization.

Intellect and talent have nothing to do with being organized or disorganized

Some of the most brilliant people alive, and in history, such as artists, presidents, CEOs, musicians, and royalty are chronically disorganized.

Get started!

But let’s say your clutter is just a function of living in your home for 10, 20, or more years. Or you don’t have a lot of clutter, just some trouble spots you’d like to work on but you haven’t had the time to tackle it.

The same 5 tips apply. – Know what your end goal is first. To help, I’ve included a fill-in-the-blank sentence you can use to state your goal.

“I want my _________________________ (Living area, Storage area, Work area. Be specific) more organized so I will be able to _______________________. This is important to me because I will feel ________________________. 

Here are a couple of examples:

I want my whole home decluttered so I will be able to hire movers to pack and move me to my new home. This will enable me to sell my old home and know that I won’t experience the stress of moving that I’ve had many times before.

I want to organize and declutter our rarely used spare room into a home craft area so I can have space to work on the projects that I enjoy without cluttering up our dining room table anymore. This is important to me because I know I won’t have to rush to clear the dining table every time I want to eat or entertain. That will make me feel calmer and more excited about the prospect of having people over.

Happy New Year!

My neighbor, knowing my line of work, left me this cartoon yesterday which of course made me laugh.  It also got me thinking.

I often joke to my clients, you can say “crap” (or other expletives) just don’t say miscellaneous.  A little professional organizer humor. It’s also a reminder that there is no such thing as the Miscellaneous Store.  I’ve never seen a store aisle or store directory labeled as Miscellaneous. 

Amazon and it’s vendors clearly understand that people don’t have time to sort and identify all the little knick-knacks of our lives.  If you search the word miscellaneous on Amazon you’ll find an array of unrelated items that don’t have any apparent connection. Everything from colorful swim shorts to automotive engine parts to a denim tablecloth. There’s even something called a pantry wardrobe, presumably to contain all your “miscellaneous” pantry and wardrobe items.  (Doesn’t everybody keep their canned peas with their pajamas?)

For a professional organizer, miscellaneous is a meaningless word.

There is no way to identify a miscellaneous item – it implies a quantity – for sorting or categorizing.  Where do you donate miscellaneous to? We can’t assign a home to something called miscellaneous if we don’t first identify what it is and how it’s used.  Junk drawers are notorious for containing miscellaneous items but try and find something in a junk drawer  and you’ll probably leave empty-handed.

Miscellaneous is the catchall term for things that we commonly think of as clutter. The stuff (or crap) that we don’t want to spend the time sorting, purging, assigning a home to or containing.

We kid ourselves into thinking, we can always find it, if it’s in the “junk” drawer, but only if you can see what’s there. A junk drawer is nothing more than a cluttered garage in miniature.

When a client hires us to declutter their garage, We often show them how we will do it by using their junk drawer (or some similar storage area) and they get the idea right away! I also learn how they make decisions.

How we organize one thing is how we organize everything

Junk drawers, filled with “miscellaneous” stuff, are the perfect metaphors for how we organize everything.  There’s nothing wrong with this. We have busy lives and not enough time to deal with it all.  It’s okay to pick and choose how we spend our time and what we prioritize.  Something’s gotta give.

So we buy a package of eight batteries when we only need two and the rest have to go somewhere. We put them in the junk drawer along with the rubber bands; half used package of oven bulbs; the small screwdriver; our kiddo’s missing puzzle piece; the pencil sharpener; the sewing kit; the half used bottle of aspirin; and that “part” that came from something else but we don’t remember what but we keep in anyway, just in case.

Then when we can’t find the thing we’re looking for, we go out and get it at the store that sells,  “Miscellaneous Junk Drawer Crap.”

For a quick primer on how to organize a junk drawer, take a look at this video we did a while back.

If you are in the throws of decluttering, it’s likely you’ll get stuck.  This is because you can’t decide what to keep or go. Just the thought makes the inside of your brain feel like this:

You are probably thinking something along these lines…

• But my best friend gave it to me  (even though it’s not really me).
• I spent a lot of money for this five years ago, I can’t just get rid of it!
• It’s useful but I just don’t have a use for it now. Maybe I should hold onto it, just in case.
• It may be worth something!
• But it belonged to my grandmother!
• I may need it someday.
• I can’t think about this now, I’ll deal with it later.

This is what really happens when we start to declutter. It’s not about the stuff. It’s about how we think about the stuff.

Decluttering is hard! It’s physical, mental and emotional

Stop beating yourself up for not having done it. The key is knowing what questions to ask yourself when you are considering whether or not to keep something.

Here are a few questions to consider next time you are facing a pile of donatable stuff that you want to declutter. The most important of these is… Do I love it? Always err on keeping something you truly love.  Knowing what you love is a good litmus test for everything else.

1. If I saw it again in a store, would I buy it?
2. If it suddenly disappeared would I miss it?
3. Does it bring up bad memories?
4. Do I use it now or at least once a year?
5. If I saw it at a thrift job would I pay a $1 for it? If not, toss it.

So what’s your decision? Keep, Donate or Toss?

What’s your decluttering personality? Stay tuned for my next post.

A client told me recently she wrote a review of us on Google but I never saw it.

Typically, when one of our clients takes the time to post a review, I get notified, usually within 24 hours, so I can reply back in a reasonable time frame. It occurred to me, if her review wasn’t visible, were there other reviews that were “lost?”

I did everything I could to try and resolve the issue by myself.  I reviewed all the FAQ pages and help pages. Nothing worked. My client was kind enough to repost her review but I still could not see it. I realized I would have to speak with a live person at Google who could address my issue. I know some of you are laughing right now or mumbling, “good luck with that!”

The Help page kept circling me back to the same FAQ page with answers that did not address my particular issue. Crazy-making to say the least!

There is nothing more frustrating than needing help, attempting to seek help and not getting help.

A long time ago, an old boss told me I can get things done like “a dog on a bone.”   Eventually, after much digging,  I found a page in Google where I could request a call back. When that the call came in, I was was transferred twice. Each time I had to explain the issue again. Finally, I spoke to someone who took ownership of my concern and explained what he would do for me. He also said he would follow up with an email so I would have his contact information.

Almost immediately, I received his email response.  It included a case number and not surprisingly, it included the usual boilerplate response – “we know how important reviews are to your business, blah, blah, blah. Try this. Try that.” But at least now, I was able to check in periodically, by email, to get a status on what had happened to my missing review.

One of those absurd suggestions was to ask recent clients whether or not they had submitted reviews?

Big companies often request “feedback” after every interaction. I find this incredibly annoying.  As a solo, woman-owned business,  reviews from our clients do more than attract new customers. They help others know what we can do for them.  They create awareness that our type of service even exists. I value them tremendously but I never directly ask for feedback let alone ask for it repeatedly.

At LET’S MAKE ROOM, we wait till the project is done and simply ask if they would consider writing a review. If they say yes, I send them a link. They are not committed to anything.

Customer service has become so much worse. I’ll go out on a limb and say, I don’t think I’m alone here.

Here are the ways I would like to see every customer service interaction play out:

1. Treat me like a unique human being. I am not a robot.
2. Acknowledge our relationship. Here are some examples: “I remember, we organized your garage in 2018 so your new car could go fit there. Is it time for a refresher?” Or, “We helped you move into your new home when your kids were just infants, how are they?” Or “I managed your long-distance move. How are you enjoying your new life?”
3. Say it. Mean it. Do it. Give me a reason to trust you.
4. Make me glad I’m your customer. Of all the other choices I have, thank me for choosing you!
5. Exceed my expectations. Go the extra mile.
6. Treat me like a respected relative. Convince me that you have my back.
7. Stop apologizing for the inconvenience you caused. It doesn’t help. Take ownership of the issue and fix it.
8. Respect my time. Don’t assume I will bother to review you just because you did your job.
9. Make getting in touch with a live human being easy.