Are you planning to move? You’ll want to read this because not all mover’s estimates are created equal. It is common to get a wide spread of estimates.  This is why, as a professional move manager,  I always recommend getting a minimum of two estimates, if you are moving locally (under 50 miles), and at least three if you are moving long distance, otherwise called an Interstate Move.

Local movers charge by the hour.  They also add on the cost of materials such as boxes and other surcharges such as fuel and tolls. Their estimates tend to be simpler to read.

Interstate movers charge by weight. Materials such as boxes and labor are calculated together based on the estimated weight of your household items.  Never assume a quote by phone is accurate. Whenever possible get a virtual or in-person representative to do a written estimate.

Here’s what you need to look for to compare moving costs. I always recommend you use the professional services of licensed moving and storage companies.

There are local agents for most interstate moving and storage companies in every state or city. If you are in the San Francisco Bay Area and want to see my preferred list, click here. If you call a van line’s 800 number they will likely connect you with a local agent in your zip code.

Though I’m not covering self-moving options here, if you are planning to pack and move yourself, or plan to use a freight forwarding service, or portable storage unit, sometimes called a POD,  you will need a different type of estimate.

For self-moving, you may need to hire a separate company to pack and load your items on both the origin and destination ends of your move.  You will also need to make sure the portable storage unit company can deliver to your address. Not all trucks can make it to rural or mountain road areas. Check first to make sure they can pick up and deliver to you!

How to read an Interstate Moving Estimate

1. Confirm your name and address. Review the information for both where you are moving from and where you are moving to is correct. You don’t want your household items to go to Smith Avenue when you live on Smith Street!
2. Check and confirm the dates for packing and moving are correct. A typical 3-bedroom, 2 bath home will take a day or less to pack and another day or less to wrap furniture and load.  Ideally these should be consecutive days.
3. Find the column that refers to the estimated weight of your household items.  Most of the other associated costs will be determined by this weight estimate.  If one moving company estimates a much higher or lower weight, (more than a 1,000 lb difference) you should ask your move estimator to explain. Most movers will estimate conservatively – that is a little higher than what they expect the actual weight will be.
4. Review the estimated delivery range or window.  Typically Interstate movers can guarantee they will get your items to you in three weeks or less. Some may be able to get it there sooner. Ask your van line driver to give you an estimated arrival date when they come to load your items. Also, be sure to exchange phone numbers with your driver in case of delays.
5. Whenever possible opt for packing services.  Check the estimate for how much your mover is charging for packing services.  You can also opt for “unpacking” services but this means the items will only be removed from boxes and placed on available surfaces such as counters, shelves, closets. They won’t be organized for your preferences. For that, you will need to seek the services of a professional home organizing company or move management company that offers home set-up or unpacking service to you locally, such as my company in the San Francisco/Bay Area.
6. Decide what type of valuation you want. By law movers have to provide a minimum of .60 per lb but I always recommend my clients opt for Full Value Protection which promises repair or replacement of any items damaged or lost in the course of the move based on a particular coverage and deductible amount.  IMPORTANT: Don’t assume this applies to items you pack, otherwise known as “packed by owner” or PBO.  I recommend fragile items be packed by your movers to be sure they are covered.  Movers are not liable for damaged items packed by you or someone else. The only exception to this is if your homeowners insurance covers the cost of moving.
7. Look for “accessorial charges” which generally means the cost of bringing in a smaller shuttle truck to transport your household items to and from your old and new homes.  Movers can search your location for photos to determine if a shuttle will be needed to get your items to your front door or unloading area.
8. Read the notes for extra charges! This is where you will find charges that may or may not be included in the overall estimate. For example, if you require a third party to build a crate for high value items such as art work. heavy mirrors or sculptures. There may also be extra charges for removal of items secured to the walls or ceiling such as artwork, TV mounts or appliances.
9. Get the sales representative’s name, company and contact information. Contact them immediately if you have questions about your estimate. If something needs to be corrected or you plan to do any significant decluttering or downsizing prior to your move that could affect the weight, let them know, as this could lower the overall cost of your move.
10. Read the total estimated charges and all the line items associated with those charges. Note if the total includes all or any of the following: Packing/Unpacking charges; Transportation Services, and the Accessorial Charges, mentioned earlier.
11. Confirm with your move representative whether you are receiving a “binding,” “non-binding” or “assured price estimate.” Binding estimates can not go up but they can not go down either. You agree to pay what the estimate states. The only exception is if you change your load or unload dates which could negatively impact your final cost. A non-binding estimate will give you an idea of what it may cost you to move but it is not a guarantee of total charges. Never sign off on a non-binding estimate.  Assured pricing means your estimate could come down if the actual weight or tariff – measured by the driver at a truck scale – is lower than the estimate.  If this happens, you would be charged the lower of the two.

Don’t forget to ask if your moving company offers any special discounts.

• Military/first responders/Teachers
• Triple AAA members
• Members of affiliated professional associations such as NASMM or NAPO
• Senior discounts
• Free storage
• Off-season discounts

Good luck with your move! If you are in the San Francisco/Bay Area, schedule a FREE, no-obligation phone consultation with me, here.

Photo by Erica Islas

It’s a new year. A fresh start.  “This is the year I will finally get organized!” You promised yourself you’d do it last year (and the year before).

Alas, it all feels too overwhelming. You don’t know where to start. You don’t have a plan in place. Deep down you know you can’t do it alone.

As a veteran professional organizer, move manager, personal coach and owner of LET’S MAKE ROOM, I know what keeps my clients  “stuck” in their clutter.

5 Tips To Finding Your Real Goal

TIP#1 – Stop setting “get organized” as your goal

That’s like saying, I want to exercise more. Really? What is it that you want from exercise?

To feel better, be more active, get your blood sugar under control? Or perhaps its train for a fitness event like a marathon?

Exercise, like organizing, is part of the process that gets you to your goals but it isn’t the goal itself.

TIP#2 – Set a goal that answers the question, “If everything is organized just the way I want, what would I be able to do that I can’t do now?

Imagine yourself sitting in the area you want organized. It could be your bedroom, your closet, your dining room, your office, or even your garage. What is it that you’d be able to do there that you can’t do now?

Sleep better? Get dressed quickly? Find what you need? Sit, eat, and perhaps even entertain at your dining room table? Pay your taxes on time? Easily pack for your family camping trip and know where to return everything when you return?

In other words, what does “get organized” get you? Make that your goal!

TIP#3 – Think about how you’ll  feel when you accomplish what you really want.  

You will feel more relaxed, less stressed, and energized. You will have more fun, enjoy your life, fight less with your spouse or kids, and spend more quality time with them or alone.

Imagine feeling calm when your home is tidy.  A tidy home not only creates the physical space to help you find what you need.  It also creates the room in your brain to think more clearly and be more mindful.

TIP#4 – Combine your answers to TIP #3 and TIP #4 into a new goal. Here are some examples:

• I want better quality sleep so I can feel more relaxed and less stressed.
• Find my clothes quickly and easily so I can feel less rushed in the morning
• Invite friends over to dinner so I can try out a new recipe, have fun with people I care about feel less isolated.
• Go on a camping trip with my family or friends and know I have everything I need ahead of time.
• Feel good giving away the things in my life that no longer serve me and make room for the things I truly love.

Notice, the word organize does not appear in either of these goals. It may be part of the process to get what you want. Or it may not.

Start with the real goal.  Then determine if organizing is part of the process. Is getting decluttered what’s needed? If so, how are you going to do it?

TIP#5 – Understand your talents and challenges and get help if you need it.

Not everyone has the brain neurons, skills, or training needed to organize their lives.

If you’ve tried getting organized year after year, there’s a good reason why you’re not succeeding. And it’s not because you’re lazy, stupid, or crazy!

When it’s time for help

Chronically disorganized people have underlying physical or emotional conditions. These can interfere with the ability to obtain or practice organizing skills.

Consider getting help. Too overwhelmed to do it yourself? Hire a Professional Organizer. Join a support group or a peer group facilitated by a professional organizer. My colleague Sherri Curley from The Practical Sort offers small virtual groups. Check her out!

If clutter is creating emotional stress or a safety hazard for you or a family member, consider professional help from a therapist or mental health agency offering services for those with hoarding disorders.

Consider hiring an organizing coach who specializes in working with those with ADHD.

Chronic disorganization has many causes. Examples include ADHD, unresolved grief, childhood trauma, depression, and anxiety. Growing up with others who were either exceedingly sloppy or tidy can also contribute to chronic disorganization.

Intellect and talent have nothing to do with being organized or disorganized

Some of the most brilliant people alive, and in history, such as artists, presidents, CEOs, musicians, and royalty are chronically disorganized.

Get started!

But let’s say your clutter is just a function of living in your home for 10, 20, or more years. Or you don’t have a lot of clutter, just some trouble spots you’d like to work on but you haven’t had the time to tackle it.

The same 5 tips apply. – Know what your end goal is first. To help, I’ve included a fill-in-the-blank sentence you can use to state your goal.

“I want my _________________________ (Living area, Storage area, Work area. Be specific) more organized so I will be able to _______________________. This is important to me because I will feel ________________________. 

Here are a couple of examples:

I want my whole home decluttered so I will be able to hire movers to pack and move me to my new home. This will enable me to sell my old home and know that I won’t experience the stress of moving that I’ve had many times before.

I want to organize and declutter our rarely used spare room into a home craft area so I can have space to work on the projects that I enjoy without cluttering up our dining room table anymore. This is important to me because I know I won’t have to rush to clear the dining table every time I want to eat or entertain. That will make me feel calmer and more excited about the prospect of having people over.

Happy New Year!

My neighbor, knowing my line of work, left me this cartoon yesterday which of course made me laugh.  It also got me thinking.

I often joke to my clients, you can say “crap” (or other expletives) just don’t say miscellaneous.  A little professional organizer humor. It’s also a reminder that there is no such thing as the Miscellaneous Store.  I’ve never seen a store aisle or store directory labeled as Miscellaneous. 

Amazon and it’s vendors clearly understand that people don’t have time to sort and identify all the little knick-knacks of our lives.  If you search the word miscellaneous on Amazon you’ll find an array of unrelated items that don’t have any apparent connection. Everything from colorful swim shorts to automotive engine parts to a denim tablecloth. There’s even something called a pantry wardrobe, presumably to contain all your “miscellaneous” pantry and wardrobe items.  (Doesn’t everybody keep their canned peas with their pajamas?)

For a professional organizer, miscellaneous is a meaningless word.

There is no way to identify a miscellaneous item – it implies a quantity – for sorting or categorizing.  Where do you donate miscellaneous to? We can’t assign a home to something called miscellaneous if we don’t first identify what it is and how it’s used.  Junk drawers are notorious for containing miscellaneous items but try and find something in a junk drawer  and you’ll probably leave empty-handed.

Miscellaneous is the catchall term for things that we commonly think of as clutter. The stuff (or crap) that we don’t want to spend the time sorting, purging, assigning a home to or containing.

We kid ourselves into thinking, we can always find it, if it’s in the “junk” drawer, but only if you can see what’s there. A junk drawer is nothing more than a cluttered garage in miniature.

When a client hires us to declutter their garage, We often show them how we will do it by using their junk drawer (or some similar storage area) and they get the idea right away! I also learn how they make decisions.

How we organize one thing is how we organize everything

Junk drawers, filled with “miscellaneous” stuff, are the perfect metaphors for how we organize everything.  There’s nothing wrong with this. We have busy lives and not enough time to deal with it all.  It’s okay to pick and choose how we spend our time and what we prioritize.  Something’s gotta give.

So we buy a package of eight batteries when we only need two and the rest have to go somewhere. We put them in the junk drawer along with the rubber bands; half used package of oven bulbs; the small screwdriver; our kiddo’s missing puzzle piece; the pencil sharpener; the sewing kit; the half used bottle of aspirin; and that “part” that came from something else but we don’t remember what but we keep in anyway, just in case.

Then when we can’t find the thing we’re looking for, we go out and get it at the store that sells,  “Miscellaneous Junk Drawer Crap.”

For a quick primer on how to organize a junk drawer, take a look at this video we did a while back.

If you are in the throws of decluttering, it’s likely you’ll get stuck.  This is because you can’t decide what to keep or go. Just the thought makes the inside of your brain feel like this:

You are probably thinking something along these lines…

• But my best friend gave it to me  (even though it’s not really me).
• I spent a lot of money for this five years ago, I can’t just get rid of it!
• It’s useful but I just don’t have a use for it now. Maybe I should hold onto it, just in case.
• It may be worth something!
• But it belonged to my grandmother!
• I may need it someday.
• I can’t think about this now, I’ll deal with it later.

This is what really happens when we start to declutter. It’s not about the stuff. It’s about how we think about the stuff.

Decluttering is hard! It’s physical, mental and emotional

Stop beating yourself up for not having done it. The key is knowing what questions to ask yourself when you are considering whether or not to keep something.

Here are a few questions to consider next time you are facing a pile of donatable stuff that you want to declutter. The most important of these is… Do I love it? Always err on keeping something you truly love.  Knowing what you love is a good litmus test for everything else.

1. If I saw it again in a store, would I buy it?
2. If it suddenly disappeared would I miss it?
3. Does it bring up bad memories?
4. Do I use it now or at least once a year?
5. If I saw it at a thrift job would I pay a $1 for it? If not, toss it.

So what’s your decision? Keep, Donate or Toss?

What’s your decluttering personality? Stay tuned for my next post.

A client told me recently she wrote a review of us on Google but I never saw it.

Typically, when one of our clients takes the time to post a review, I get notified, usually within 24 hours, so I can reply back in a reasonable time frame. It occurred to me, if her review wasn’t visible, were there other reviews that were “lost?”

I did everything I could to try and resolve the issue by myself.  I reviewed all the FAQ pages and help pages. Nothing worked. My client was kind enough to repost her review but I still could not see it. I realized I would have to speak with a live person at Google who could address my issue. I know some of you are laughing right now or mumbling, “good luck with that!”

The Help page kept circling me back to the same FAQ page with answers that did not address my particular issue. Crazy-making to say the least!

There is nothing more frustrating than needing help, attempting to seek help and not getting help.

A long time ago, an old boss told me I can get things done like “a dog on a bone.”   Eventually, after much digging,  I found a page in Google where I could request a call back. When that the call came in, I was was transferred twice. Each time I had to explain the issue again. Finally, I spoke to someone who took ownership of my concern and explained what he would do for me. He also said he would follow up with an email so I would have his contact information.

Almost immediately, I received his email response.  It included a case number and not surprisingly, it included the usual boilerplate response – “we know how important reviews are to your business, blah, blah, blah. Try this. Try that.” But at least now, I was able to check in periodically, by email, to get a status on what had happened to my missing review.

One of those absurd suggestions was to ask recent clients whether or not they had submitted reviews?

Big companies often request “feedback” after every interaction. I find this incredibly annoying.  As a solo, woman-owned business,  reviews from our clients do more than attract new customers. They help others know what we can do for them.  They create awareness that our type of service even exists. I value them tremendously but I never directly ask for feedback let alone ask for it repeatedly.

At LET’S MAKE ROOM, we wait till the project is done and simply ask if they would consider writing a review. If they say yes, I send them a link. They are not committed to anything.

Customer service has become so much worse. I’ll go out on a limb and say, I don’t think I’m alone here.

Here are the ways I would like to see every customer service interaction play out:

1. Treat me like a unique human being. I am not a robot.
2. Acknowledge our relationship. Here are some examples: “I remember, we organized your garage in 2018 so your new car could go fit there. Is it time for a refresher?” Or, “We helped you move into your new home when your kids were just infants, how are they?” Or “I managed your long-distance move. How are you enjoying your new life?”
3. Say it. Mean it. Do it. Give me a reason to trust you.
4. Make me glad I’m your customer. Of all the other choices I have, thank me for choosing you!
5. Exceed my expectations. Go the extra mile.
6. Treat me like a respected relative. Convince me that you have my back.
7. Stop apologizing for the inconvenience you caused. It doesn’t help. Take ownership of the issue and fix it.
8. Respect my time. Don’t assume I will bother to review you just because you did your job.
9. Make getting in touch with a live human being easy. 

It’s time to sell your home, or your parents home.  Only problem? It contains 30, 40 or more years worth of stuff.  Your real estate agent says, “I can’t list this house until you declutter!”

Don’t panic.

The good news is that if you live in an area that’s in high demand, such as the San Francisco Bay Area, you’ll probably sell your home for a lot more than you or your parents paid for it.

Of course, recent interest rate hikes  mean a smaller pool of buyers. If this means delaying the sale of your home, this could actually be a good thing.  If the house is filled with 30, 40 or more years of stuff, you’re going to need time to get the job done.  You can start planning for the “big downsize” and perhaps by the time you’re ready, interest rates will have flattened or lowered. 

There’s a formula about time and money that’s significant here.

If you just have time, you have options.

If you have both money and some time, you have more options.

No time and no money? Start praying for either.

According to the National Association of Productivity and Organizing Professionals (NAPO), more than half of Americans are  overwhelmed by the amount of clutter they have. Most Americans have no idea what to do with it or find it too complicated to deal with so they let it build up, taking over their homes and offices.

Time Only

More time means you can chip away at the process of decluttering your home.  It could take weeks, months or even years depending upon how much stuff you have and your habit (or lack thereof) of decluttering over time. With a plan, however, it can be done.

If it all feels too overwhelming, you can always hire an organizing coach to help you come up with a plan you can execute alone or with help.  You can also hire a solo professional organizer to work with you over time. Just don’t expect one organizer to get your home decluttered in a week if you haven’t done anything in years!

Money and a little time

If you have less time to spare but expect a good return on the investment you made in your home, there is a relatively quick way you can get rid of years of clutter.  This is a good option if you are pressed to get your home on the market soon. Keep in mind, this is the more costly option.  Think of it as the price you pay for keeping years and years worth of stuff you didn’t need, never used, never purged or kept “just in case.”

This solution involves hiring a professional organizing company that offers a team-based or crew-based approach to getting your home decluttered. When you go this route you are multiplying the hands-on help and expertise you could get from one professional organizer. 

Think of this as the pre-remodel phase of getting your home readied for sale. I call it the “pre-model.”  How long does it take? It depends on how large and how cluttered your home is AND how quickly you can make decisions and how much energy you have.

What organizers can and can’t do

What organizers can’t do is tell you what to keep. This is not their job. That is your decision. You still have to make hundreds if not thousands of decisions. That being said, most good organizers make this process easier by pre-sorting and supporting or even humoring you to help you make decisions along the way. 

If you’re in mid-life, you may have enough energy to make decisions, with the help of a great team, for several hours.  Seniors and those with cognitive conditions can take longer or only have enough energy to make decisions for a shorter time.  A qualified professional organizing company will take this into account when planning your project.

When you hire a company that can thoroughly and efficiently get your home downsized, this doesn’t mean you can go off to Tahiti while they work. It means that the organizers will take care of most if not all of the physical and logistical demands of getting your home downsized and decluttered.

This could include everything from arranging for haulers, scheduling charity pick ups. selling your unwanted items, purchasing supplies, ordering dumpsters, arranging for document shredding and re-organizing all your retained items until the movers come. It also means sorting and containing everything you don’t want or need from donated items to trash.

What will help you? 

Keep only what you enjoy, what you use or would seriously miss if it disappeared. Your new home may be half the size or your current home. Remember you are doing this for a reason. No object is more important than you are.   

When I tell people I’m a professional organizer, they almost always ask, “is your house immaculate?”

In the early years of my career as a professional organizer, I dodged the question because I didn’t want others to think I wasn’t perfectly organized.

Over time I came to realize that there is no such thing.

When it comes to having a fulfilling, organized life, perfection will get in the way every time.   I don’t want to be model of perfection.   More importantly,  I don’t want my clients to expect that of themselves.

Having a home that you enjoy, where you can spend time relaxing, enjoying time with family and friends, pursuing your interests and taking care of the business of your life, is far more important than having a perfectly organized life. There is no such thing. Life is messy.

The question about how organized I am in real life prompted me to think about other truths  about my personal approach to organization.

So here are 13 confessions about me as professional organizer that may surprise you:

1. 1. My house is not organized perfectly. It’s tidy and I can generally, though not always, find what I’m looking for.  My home is not a Pinterest post or a cover of Architectural Digest.  My style is to organize for my real life, not a fantasy life that I could never achieve let alone maintain.
   2. I don’t have an opinion about what my clients keep, donate or toss. The only time I do care is when I see them make decisions that seem contrary to their goals.  In that case I will ask their permission to gently point it out.
   3. The papers I keep are contained in three places in my home. One is a small file box. Another is an old suitcase that belonged to my mother. The third is a single file drawer. My paper supplies are kept in a drawer and on a shelf.
   4. I rarely scan anything. The only exception when I need to scan or upload a document to share.

   5. If it’s not on my calendar, it doesn’t exist. I have no short term memory.

   6. I can’t fold a fitted sheet like Martha Stewart. (Believe me I’ve tried dozens of times).  However,  I can make it tidy in a linen closet.
   7. If it’s trash, I don’t feel bad about tossing it.  I do my best to donate or recycle it but the world is not set up yet for zero waste and that’s not my fault. I appreciate sites such as Stopwaste.org when I want to recycle something less typical.
   8. I don’t watch TV shows about organizing or hoarding.
   9. Not that there’s anything wrong with it, but I don’t decant into containers.  If you want everything in your kitchen, pantry or home to be labeled in pretty, matching ceramic containers, as organizers we are happy to do it.
   10. We don’t have a garage. The previous owners of our home took it down to put in another room. We use it as a TV and exercise area. It has a large storage cabinet we use for holiday supplies, camping, memorabilia, sporting goods and games. Behind it is where I store all my supplies for work. My car is parked in a driveway.
   11. I never liked the term “professional organizer.” Unfortunately they haven’t come up with anything better.
   12. My team organizes better than I do but I know what works and I am great at managing projects, people and getting things done.
   13. When I cook, my kitchen becomes a disaster. I am not an “organized cook.” I guess that’s because I’m focused on the food itself, not on the dish that didn’t get washed, the counter that didn’t get wiped or the container of cream that didn’t get put away. My husband is an incredibly organized cook.